Shipping policy

Glamis.com Shipping Policy

We know you’re excited to get to the dunes, so here’s how shipping works at Glamis.com.

Order Processing

  • Orders are usually processed within 1–3 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

  • We ship via common carriers such as USPS, UPS, FedEx, or similar, depending on what works best for your address.

  • Estimated delivery times (once shipped) are typically 3–7 business days within the continental U.S. (delivery times are estimates, not guarantees).

If you need your order by a specific date, contact us before you order and we’ll let you know what’s realistic.

Shipping Rates

  • Shipping costs are calculated at checkout based on your order weight, destination, and chosen shipping method.

  • Any free‑shipping offers will be clearly marked on the site when available.

Tracking Your Order

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information.

  • Tracking updates may take up to 24–48 hours to appear after the label is created by the carrier.

Incorrect or Undeliverable Addresses

  • Please double‑check your shipping address at checkout.

  • We’re not responsible for delays or non‑delivery due to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us as undeliverable, we can reship it once you confirm a valid address and pay any additional shipping charges.

Lost, Delayed, or Damaged Shipments

  • Once your order leaves our hands, delivery timelines are controlled by the carrier. Weather, holidays, and other factors can cause delays.

  • If your package appears lost or severely delayed, contact us and we’ll help you work with the carrier to investigate.

  • If your order arrives damaged, please email photos and your order number to info@glamis.com within 7 days of delivery so we can help make it right.

International Shipping (If/When Enabled)

  • At this time, Glamis.com primarily ships within the United States. If international shipping is available at checkout, any customs duties, taxes, or import fees are the buyer’s responsibility.

  • International delivery times vary by destination and may be significantly longer than domestic shipments.

Shipping & Returns

  • Shipping costs are non‑refundable once an order has shipped, except where required by law or if we clearly state otherwise in writing.

  • For returns and exchanges on merch, please see our Returns & Exchanges policy for details and eligibility.